Terms of Service

1.1These Terms of Service (“Terms”) govern the contract between Synergetic GmbH, Dr.-Helle-Straße 8, 59558 Lippstadt, Germany (“we”, “us”) and you (“Customer”) regarding the use of Simplified Webhooks (the “Service”).

1.2The Service is directed exclusively at businesses, self-employed persons, public authorities and other entities acting in a professional capacity (entrepreneurs within the meaning of § 14 of the German Civil Code). It is not offered to consumers.

1.3These Terms apply to the exclusion of any conflicting or supplementary terms of the Customer. Deviating terms only apply if we have confirmed them in text form.

1.4The Data Processing Agreement forms an integral part of these Terms. In matters of data protection it prevails over these Terms.

2.1The Service receives change events from the Airtable bases the Customer connects, transforms them, and forwards them to endpoints the Customer configures. Depending on the plan and configuration it also records per-table record counts, monitors changes, and provides related reporting.

2.2The functional scope follows from the product description on our website and in our documentation at the time of use. We may add, change or discontinue individual features in accordance with section 8.3.

2.3Features marked as beta, preview or experimental are provided for evaluation. They may be changed or withdrawn at any time and are excluded from any availability expectations.

3.1Use of the Service requires an account. The Customer provides accurate registration details and keeps them up to date.

3.2The Customer is responsible for the confidentiality of its access credentials and API keys and for all activity carried out through its account. Suspected misuse must be reported to contact@simplified-webhooks.com without undue delay.

3.3The Customer may create accounts for its own personnel. It remains responsible for their use of the Service.

4.1The Customer is responsible for the lawfulness of the data it routes through the Service, including having a legal basis for processing personal data contained in its Airtable records.

4.2The Customer is responsible for the endpoints it configures — their availability, security, and the correct handling of the data delivered to them.

4.3The Customer is responsible for maintaining its own backups of data held in Airtable. The Service is not a backup or archiving product; the event history it retains is limited as described in the Data Processing Agreement.

4.4The Customer ensures that its use of the Service complies with the terms of the third-party services it connects, in particular Airtable.

5.1The Customer must not use the Service to transmit unlawful content, to infringe third party rights, to distribute malware, to send unsolicited communications, or to attack, overload or circumvent the security of any system.

5.2The Customer must not attempt to gain unauthorised access to the Service, to other customers’ data, or to underlying infrastructure, and must not reverse engineer the Service except to the extent permitted by mandatory law.

5.3We may suspend access without prior notice where necessary to prevent imminent harm to the Service, to other customers, or to third parties, or where required by law. We inform the Customer of the suspension and its reason without undue delay and restore access once the reason no longer applies.

6.1The Service integrates with Airtable and with automation platforms such as Make, Zapier and n8n. We are not affiliated with, endorsed by, or acting on behalf of these providers. Their trademarks belong to them.

6.2Use of those services is governed by the Customer’s own agreements with the respective provider. We have no influence on their availability, their interfaces, their pricing or their terms.

6.3If a third-party provider changes or discontinues an interface the Service relies on, we may adapt or discontinue the affected functionality. Section 8.3 applies.

7.1The Service is currently offered free of charge within the limits published on our pricing page. We may introduce paid plans and move features into them for the future.

7.2Where a plan is subject to a fee, the prices and the billing period published at the time of the order apply. All prices are net prices, plus statutory value added tax where applicable.

7.3We announce the introduction of a fee for a previously free plan, and any price increase, at least 30 days in advance by email. The Customer may terminate with effect from the date the change takes effect; continued use after that date constitutes acceptance.

7.4Fees already paid for a running billing period are not refunded on termination by the Customer, unless the termination is due to a breach on our side.

8.1We provide the Service with the care customary in the industry and aim for high availability, but we do not owe a specific level of availability. No service level agreement is granted unless expressly agreed in text form. This applies in particular to the free plan.

8.2Availability may be limited by maintenance, by faults outside our sphere of control — in particular at Airtable, at the Customer’s endpoints, or at network and hosting providers — and by events of force majeure. We carry out planned maintenance outside regular business hours where reasonably possible.

8.3We may develop the Service further and change or discontinue individual features where there is a valid reason — in particular technical developments, changes at third-party providers, security requirements, or economic viability — provided this is reasonable for the Customer taking its interests into account. We announce material adverse changes at least 30 days in advance by email; the Customer may terminate with effect from the date the change takes effect.

8.4Support is provided by email at contact@simplified-webhooks.com during regular business hours in Germany. No specific response time is owed on the free plan.

9.1We process personal data on the Customer’s behalf under the Data Processing Agreement. Our technical and organisational measures and our sub-processors are set out there and summarised on our security page.

9.2The data the Customer routes through the Service remains the Customer’s. We use it only to provide, secure and support the Service, and not for our own purposes. We do not use it to train machine learning models.

9.3We may use aggregated, anonymised usage statistics that do not allow conclusions about individual customers or data subjects to operate and improve the Service.

10.1The Service, including its software, design and documentation, remains our property. We grant the Customer a non-exclusive, non-transferable right to use the Service for its own business purposes for the term of the contract.

10.2The Customer may reference its use of the Service. We may only name the Customer as a reference with its prior consent.

10.3If the Customer sends us suggestions or feedback, we may use them without restriction and without compensation to improve the Service.

11.1We provide the Service in the condition described in section 2 and remedy material defects within a reasonable period. The statutory warranty rules for rental of digital products apply, with the modifications set out in these Terms.

11.2Strict liability for defects that already existed at the time of conclusion of the contract (§ 536a(1) alternative 1 of the German Civil Code) is excluded.

11.3Where the Service is provided free of charge, we do not warrant that it is free of defects or that it is fit for a particular purpose. Section 12.3 applies to liability.

12.1We are liable without limitation for intent and gross negligence, for injury to life, body or health, under a guarantee we have given, and under the German Product Liability Act.

12.2In the case of slight negligence, we are liable only for the breach of a material contractual obligation — an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Customer regularly relies. In that case liability is limited to the damage foreseeable and typical for this type of contract, and in total to the fees paid by the Customer in the twelve months preceding the event giving rise to the damage. Any further liability for slight negligence is excluded.

12.3Where the Service is provided free of charge, we are liable only for intent and gross negligence. Section 12.1 remains unaffected.

12.4Our liability for loss of data is limited to the effort required to restore it that would have arisen if the Customer had taken proper and regular backups.

12.5We are not liable for the availability, correctness or lawfulness of third-party services, in particular Airtable and the Customer’s endpoints, or for events of force majeure.

12.6The above limitations apply equally to the personal liability of our legal representatives, employees and vicarious agents. Liability under Art. 82 GDPR remains unaffected.

13.1The contract runs for an indefinite period unless a fixed term is agreed for a paid plan.

13.2The Customer may terminate at any time by deleting its account or by notice in text form to contact@simplified-webhooks.com. For paid plans, termination takes effect at the end of the current billing period.

13.3We may terminate a free plan with 30 days’ notice in text form, and a paid plan at the end of the current billing period.

13.4The right of both parties to terminate for good cause without notice remains unaffected. Good cause exists for us in particular in the event of a serious or repeated breach of section 5.

13.5After termination takes effect, the Customer’s data is deleted in accordance with the Data Processing Agreement. The Customer is responsible for exporting any data it wishes to keep before that date.

14.1We may amend these Terms where there is a valid reason — in particular changes in the law or case law, changes to the Service, or gaps that emerge after conclusion of the contract — provided the amendment is reasonable for the Customer taking its interests into account and does not materially disturb the balance of the contract.

14.2We notify the Customer of the amendment by email at least 30 days before it takes effect. The Customer may object in text form before that date; in that case either party may terminate the contract with effect from the date the amendment takes effect. We point out the consequences of not objecting in the notification.

15.1These Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods.

15.2The place of jurisdiction for all disputes arising from this contract is Lippstadt, Germany, where the Customer is a merchant, a legal person under public law, or a special fund under public law. We may also sue at the Customer’s general place of jurisdiction.

15.3The Customer may transfer this contract to a third party only with our prior consent in text form. We may transfer it in the context of a transfer of the business operating the Service; the Customer may then terminate within 30 days.

15.4Should individual provisions be or become invalid, the validity of the remaining provisions remains unaffected.

15.5Contact: Synergetic GmbH, Dr.-Helle-Straße 8, 59558 Lippstadt, Germany, contact@simplified-webhooks.com. Further details are set out in our imprint.